The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

話雖如此，退款政策是一份具有法律約束力的文件，旨在確立您與客戶之間關於退款方式和是否退款的法律關係。在線銷售產品的企業有時（取決於當地法律法規）需要提供產品退貨政策和退款政策。在某些司法管轄區，這是為了遵守消費者保護法。它還可以幫助您避免因客戶對所購買產品不滿意而提出的法律訴訟。

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.